For the last year, I've been using 37 Signals' Highrise. It's an online contact management system that allows me to keep information about contacts and my (and others') interactions with them all in one place.
Basically, I felt the need for this after realizing that
1. I was forgetting too many vital details in the lives of people in my church community and
2. I was spending too much time spinning my wheels trying to remember "Now, what did we talk about last time???" before meeting with someone.
With Highrise, and simply taking a few minutes to record pertinent info after a significant conversation or meeting, the details are captured and can be reviewed when needed.
Now, clearly, all of this can happen in Address Book/Outlook/whatever. The beauty of Highrise is that it lives online and can be shared among elders and leaders. Now, I don't have to ask my associate pastor to recap every coffee/meeting with people I want to keep current on. I can just check out Highrise and read the notes.
And I don't write EVERYTHING in there. Just stuff that is appropriate/needful for other pastors/elders to see.
Check it out- there's a free plan that allows up to two separate users. You can upgrade as well, though you probably can work around the two-user limit. 
Here's a write-up of how one pastor uses Highrise...
Pastor uses Highrise to keep track of interactions with his congregation
Rev. Andrew Conard, Pastor of Congregational Care at The United Methodist Church, writes in: "I have found Highrise to be an excellent way to keep track of interactions that I have with members and visitors to the congregation both in the hospital, in appointments, at worship and around town. Highrise has become an integral part of my task of providing the best possible care for each person."
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